Terms of Service

Effective date: March 8, 2026. By accessing or using our website and customer portal, you agree to be bound by these Terms of Service. If you do not agree, you may not use our services.

1. Acceptable Use

You agree to use our website and portal only for lawful purposes and in accordance with these Terms. You must not:

  • Attempt to gain unauthorized access to accounts, systems, or data beyond your assigned role or approved access.
  • Share your login credentials with unauthorized individuals or use another person's credentials.
  • Circumvent, disable, or interfere with security features including rate limits, access controls, or authentication mechanisms.
  • Use automated tools to scrape, crawl, or extract data from the portal without prior written consent.
  • Upload or transmit malicious code, viruses, or harmful content through any form or upload mechanism.

2. Account Responsibilities

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • You must provide accurate and complete information when requesting access or updating your profile.
  • You must notify us promptly of any unauthorized use of your account or any other security breach.
  • Account access is granted at our discretion following staff review and approval of your access request.
  • We reserve the right to deactivate or terminate accounts that violate these Terms or remain inactive for an extended period.

3. Intellectual Property

All content available through the website and portal (including text, graphics, logos, documents, and software) is owned by or licensed to us and is protected by copyright, trademark, and other intellectual property laws.

  • Gated content is licensed to you for personal or internal business use only, subject to your approved account access.
  • You may not reproduce, distribute, modify, or create derivative works from portal content without express written permission.
  • Downloading content for offline use is permitted only where an explicit download link is provided.

4. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Our services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
  • We do not warrant that the service will be uninterrupted, secure, or error-free.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
  • Our total aggregate liability for any claims arising from these Terms shall not exceed the amounts you have paid to us, if any, in the twelve months preceding the claim.

5. Termination

We may suspend or terminate your account at any time for violation of these Terms, with or without notice. You may request account deletion at any time through your Account Settings. Upon termination, your right to access the portal ceases immediately, and data handling follows our Privacy Policy.

6. Dispute Resolution

Any disputes arising from or relating to these Terms shall first be addressed through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to binding arbitration in accordance with the rules of a mutually agreed arbitration body. These Terms are governed by and construed in accordance with applicable law, without regard to conflict of law principles.

7. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through the portal or email at least 30 days before they take effect. Your continued use of the service after the effective date constitutes acceptance of the updated Terms. The effective date at the top of this page indicates when these Terms were last revised.

8. Contact

For questions about these Terms of Service, please contact us through our contact page.